Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you visit our website or engage with our services.

Last updated: January 2025

Information We Collect

Personal Information: When you contact us through our website forms, we may collect your name, email address, phone number, company name, and any message content you provide.

Automatically Collected Information: We may collect information about your device, browser type, IP address, and how you interact with our website through cookies and similar technologies.

Business Information: For commercial inquiries, we may collect business-related information such as company details, shipping addresses, and product requirements.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer support
  • Process and fulfill product orders and business requests
  • Communicate with you about our products and services
  • Improve our website functionality and user experience
  • Comply with legal obligations and protect our business interests
  • Send you relevant information about our vanilla products (with your consent)

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our website and conducting business
  • Legal Requirements: When required by law or to protect our rights, property, or safety
  • Business Transfers: In connection with a merger, acquisition, or sale of business assets

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

We regularly review our security practices and update them as necessary to ensure the ongoing protection of your information.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve website functionality and performance

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided below.

International Data Transfers

As we operate internationally and serve customers worldwide, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@aromapod.com

General Contact: info@aromapod.com

Phone: +62 877-6212-8553

We will respond to your privacy-related inquiries within 30 days of receipt.